Frequently Asked Questions

We recommend for patients with known hearing loss to have their hearing tested once a year. This way we can monitor any decline to insure your hearing aids are programmed to the most up to date settings.

We also recommend for those over the age of 55 to have their hearing evaluated every 2 years even if they have no concerns regarding their hearing. This is to obtain a baseline hearing test. We know our hearing slowly deteriorates as we age and research has proven the importance of getting ahead of a hearing loss and not waiting until it's too late.

Of course! We schedule appointments based around your needs. We are available 7 days a week and have early morning and evening appointments.

No, there are more advantages for us traveling to you. I can work around your schedule, whether it’s morning, afternoon, evening or on a weekend.

Another great benefit is that If your results show a hearing loss that can be treated with hearing aids you are able to experience exactly how you will hear better with hearing aids at home; for example while watching your TV and on your telephone.

COVID-19: According to the Centers for Disease Control and Prevention (CDC) guidelines, audiological services pose a medium to high risk for spreading COVID-19. The majority of people who require audiology services (those over 65 years of age) are also the ones at highest risk. Audiological care is traditionally a high-touch service with several face-to-face appointments in confined sound-treated spaces for initial assessments. By providing at home services, you are significantly reducing your exposure. The audiologist will arrive at your home with the appropriate PPE equipment with single use products to reduce your risk. This alternative mode of service delivery allows us to provide exceptional hearing care while keeping you, your family and our audiologist safe.

No, without the constraints of a traditional office location we are able to provide more convenient hours at a reduced cost, which we can extend those savings to our patients.

Yes. We are in network with most medical insurances including Medicare. Your hearing test is typically covered by your insurance once a year.

Yes, we offer a 30 day risk free trial. If you are not happy for any reason with your hearing aids you are entitled to a full refund of your hearing aids.

We recommend that you remove your hearing aids when going to bed. This will increase the battery life or give them a chance to charge. This will also allow your hearing aids to dry out to prevent moisture build-up. However, if you happen to fall asleep with them on, they will be fine!

No, hearing aids are water resistant but not waterproof. Remove your hearing aids before showering, going swimming or getting a haircut. If you happen to get caught in the rain or perspiring at the gym, that will not damage the hearing aids. Just make sure when you return home to clean and dry them off.

If your hearing aid stops working make sure all components are clean and free of debris. Most of the time it is an easy fix that the audiologist can take care of quickly. In the event that your hearing aids need repair, it may be sent out to the manufacturer. Hearing aid repairs that are under warranty will be sent in at no charge, with only a shipping fee. Repairs that are not under warranty will have a standard charge and will return with either a 6 month or 12 month warranty on the device.

If you do happen to misplace your hearing aids or they are stolen, you are covered under your loss and damage warranty. In the case of a lost or stolen hearing aid your device will be replaced one time. You will be responsible for an insurance deductible for replacement.

Hearing aid technology is completely digital. If your hearing changes, your current hearing aids can be reprogrammed to fit your needs.

Yes. You do not have to plug your charger in and out daily. To ensure your hearing aids will always charge when placed inside the charger, keep it plugged in. It will not overcharge your hearing aids. When your hearing aids are fully charged the indicator flights will be solid and they are sitting in a “off position.” Meaning, they are not continuing to be charged and they are not using up your battery.

If you have hearing aids that have replacement batteries, the battery life is based on the size of the battery. The larger the battery, the longer it lasts. On average your hearing aid battery will last about a week, when opening the battery door every night. If your battery is only lasting 1 to 2 days, first try using a new and different pack of batteries. If it’s not lasting a week, we may have to send it out for repair.

If you have rechargeable hearing aids, you can achieve over 24 hours of continuous hearing on a single charge

Your hearing aids will fully charge in about 3 hours. If you are in a rush and forgot to charge your hearing aids overnight, you can get about 6 hours with a 30 minute charge.